AVOCA STREET MEDICAL CENTRE
 
130 Avoca Street Randwick NSW 2031
Tel: 02 9399 3335 - Fax: 02 9399 9778

avocastreet.com - asmc.net.au - randwickhealth.com - randwickgp.com - familydoctor.sydney

University of NSW Medical Students

Throughout the year Dr Kien will be supervising years 5 and 6 medical students from University of NSW undertaking Primary Care (General Practice) term.

On average, a student will be under his supervision for 4 weeks; approximately 3-3 days per week.

The student will undertake a variety of activities at the practice to help them understand common general practice conditions, and should progress to more responsibilities and autonomy in clinical activities during the attachment.

The student will either sit in with Dr Kien during a consultation or, when deemed capable, consult a patient on his/her own before reporting to Dr Kien who will conclude the consultation.

Dr Kien and his students appreciate your generosity and patience during these teaching sessions. However, please do not hesitate to inform our reception if you do not wish to be involved in this program. It is totally understandable.


TELEHEALTH

During this evolving COVID-19 period, Avoca Street Medical Centre advises all patients to self-isolate as much as possible. In particular we wish to protect the community's most vulnerable patients. We now offer bulk billed telephone consultations for all Medicare eligible patients whom have been seen at this practice in the past 4 years.

For patients who do not hold a valid Medicare card but have been seen at our practice in the past 4 years a pre-paid administration fee of $40 per 10 minute consultation will apply.

Avoca Street Medical Centre is currently unable to accept new patients.
We apologise for any inconvenience.

Please make a telephone appointment by:

  1. Calling 02 93993335
  2. Requesting a telephone appointment on a specific day with your preferred doctor
  3. Please leave the telephone number where you can be reached
Please allow a leeway of 2 hours from the time of your appointment. If matter is urgent or might require a face to face consult, please let staff know and doctor will call you back in between patients on the same day.

NOTE:

  • Please organise your own collection of prescriptions and referrals from reception desk between 8am - 1pm daily
  • Appointments are timed to 10 minutes - if a longer appointment is required, the doctor will rebook this for another date
  • Some items cannot be completed via telehealth and require a face to face consult. These include vaccinations, ear checks, blood pressure checks, and where specific examination of the patient is required. The doctor may rebook a face to face consult after an initial telephone consultation
  • Please respect that this is a limited service which many patients require, and be readily contactable on the day of your appointment.
  • Due to the nature of telephone consultations, we are unable to undertake chronic care for patients who do not regularly attend our practice. Please contact your usual provider.
  • Please check our COVID-19 PRACTICE UPDATES frequently.

TELEHEALTH WITH DR KIEN

Telehealth consultation with Dr Kien:

  1. Call (02) 9399 3335 and make a phone consult appointment.
  2. Please have these ready when calling Dr Kien at the appointment time.
    1. Contact details (street address, fax number and/or email address) of your local pharmacy.
    2. List of medications you need refilled.
    3. Name of specialist you need referral for.
  3. Dr Kien prefers consulting via WhatsApp video calls. Please install the app in your phone.
    Otherwise telephone will be used.
  4. The duration of the consult will be from 10 - 15 minutes.
  5. Dr Kien will fax or email your presriptions and referrals directly to your chemists and specialists. They will not be available at our Randwick office.
NOTE: Other doctors still work on-site at the medical centre. However, they will consult mainly via telephone. Face-to-face conusltations are limited to immunsation and special cases.

General Information
 

Private Billing From May 2018



15th March 2018

Dear Valued Clients,

Avoca Street Medical Centre will become a primarily private billing practice from 1st May 2018.

The reasons for this change in billing policy are:

  • Rising cost of running a modern medical practice: electricity, WHO-standard vaccine fridge maintenance, software and computer maintenance, accreditation fees, staff traning and wages, office overheads, etc.
  • Medicare rebate freeze: The Australian government has frozen Medicare rebate since 2015. The expected minimal rebate increase in August 2018 is not keeping up with the rising cost of running a GP practice.

Our staff can help send your claim to Medicare via secure internet. Once processed, your Medicare benefit will be deposited directly onto the EFTPOS card you used, or into the bank account you have registered with Medicare.

A limited number of clients will continue to be offered bulk billing, including:

  • Veteran Affairs clients.
  • Pensioners, Health Care Card holders - who have been seen at this practice regularly since before 2011.
  • Children under 16 years of age - who or whose parents have been seen at this practice regularly since before 2011.

We understand that this policy change will somewhat affect you financially but hope that you support our struggle to maintain high level of medical services for you.

Please leave comments at our feedback page on www.avocastreet.com.

Thank you for your understanding and support.

Avoca Street Medical Centre management team.


The information in the above were collected from the internet,
either from government websites or from reasonably reliable health information sources.
They are for general information only and should not replace the need of seeking medical care during illnesses.


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