AVOCA STREET MEDICAL CENTRE
 
130 Avoca Street Randwick NSW 2031
Tel: 02 9399 3335 - Fax: 02 9399 9778

avocastreet.com - asmc.net.au - randwickhealth.com - randwickgp.com - familydoctor.sydney

CORONAVIRUS COVID-19 INFORMATION PAGE

www.avocastreet.com

27.03.2020

To our patients,

Frequent questions regarding changes of practice protocols after recent government COVID-19 response:

How can I get in touch with my doctor?

  1. Call 9399 3335 to make a telephone appointment or a face to face consultation (if you have no symptoms of cough, fever, sore throat, runny nose).
  2. If it's urgent, let the staff know and we'll get back to you on the same day.
  3. Dr Kien now works solely from home (see below).
  4. Continue to check avocastreet.com for details.
Can I just "walk in" to the practice?
  1. The practice no longer takes walk-in patients
  2. Please call for a telephone appointment
What if I need a face to face appointment?
  1. Stay home if the issue isn't urgent
  2. Let the staff know or arrange a telephone appointment first
  3. The doctor will then discuss and can arrange a face-to-face time to meet you
What if I have a cold? Or I think I have corona-virus?
  1. Call us for advice. Please do not walk in.
  2. For mild illnesses, stay home until better.
  3. You may approach designated Government COVID-19 clinics

For more information on the coronavirus pandemic go to health.nsw.gov.au

TELEHEALTH WITH DR KIEN

Telehealth consultation with Dr Kien:

  1. Call (02) 9399 3335 and make a phone consult appointment.
  2. Please have these ready when calling Dr Kien at the appointment time.
    1. Contact details (street address, fax number and/or email address) of your local pharmacy.
    2. List of medications you need refilled.
    3. Name of specialist you need referral for.
  3. Dr Kien prefers consulting via WhatsApp video calls. Please install the app in your phone.
    Otherwise telephone will be used.
  4. The duration of the consult will be from 10 - 15 minutes.
  5. Dr Kien will fax or email your presriptions and referrals directly to your chemists and specialists. They will not be available at our Randwick office.
NOTE: Other doctors still work on-site at the medical centre. However, they will consult mainly via telephone. Face-to-face conusltations are limited to immunsation and special cases.

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